ONLINE RETURNS ARE NOT ACCEPTED IN-STORE.
Returns must be mailed back to our warehouse within 15 days of the delivery date.
Returns must be returned unworn, unwashed, and with the original tags still attached. Items that are returned without a tag, with obvious use, makeup or deodorant stains, perfume smells, etc. may be subject to rejection.
Customers are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. If you would like a pre-paid return label, please email us at [email protected]. The cost of return shipping will be deducted from your credit amount.
Refunds are issued to the original form of payment or in the form of an online store credit. Refunds cannot be issued to alternate cards or different forms of payment. Please note on your return form whether you would like to be credited back to your original payment method or receive an online store credit.
If your return does not meet the above criteria, do not attempt to return it, as it will be rejected by our returns department. Cost of re-shipping of a rejected item will be the responsibility of the customer.
Once our returns department has received your return, please allow for a 48 hour processing window. You will receive an email confirming your credit once your order has been processed and your credit applied.
Final Sale Items:
We do not accept any returns or exchanges on:
• Sale products
• Accessories (purses, hair accessories, scarves, etc).
• Shoes are returnable for online store credit only.
How do I return an item?:
To return items, please ensure that the above criteria is met. After verifying, fill out the return portion of your original sales receipt, and include with your return, in either its original package or packaged so that it will not get damaged in shipment.
We suggest that you send items back using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us.
Once your return is packaged and ready to ship with the return form included please ship to:
Lizard Thicket Online Boutique
Attn: Returns Department
150 Huddleston Road, Suite 1100
Peachtree City, GA 30269
If you have questions regarding your return, you can reach out to us at 678-364-6606 ext. 1 or [email protected]