Frequently Asked Questions
Where are your stores located?
You can locate the store closest to you here.
How do I contact someone about an order?
You can contact our website support team at either [email protected] or 678-364-6606 during normal business hours.
If an item is no longer available online, is there any way for me to order it?
If an item is out of stock online, you can email [email protected] and we will do everything we can to locate this item in one of our franchised boutiques. The same shipping rates apply to orders processed through one of our individual stores.
How do I redeem my store credit?
Upon the receipt of your order, our customer service department will contact you with a unique code that contains the amount of your store credit. You will enter this code during the checkout process in the “Gift Cards” field. You can check the amount of your store credit by entering the code that was emailed to you under the “Gift Cards” field of your account dashboard. If you have any questions regarding your store credit amount, please email [email protected] or reach us Monday through Friday from 9-5 est at 678-364-6606.
I’m unsure about a size or I have a fit question. Who can I talk to?
When deciding on which size to order, we recommend visiting our sizing guide. Please note that all measurements are approximate. If you have questions regarding a particular item, please email [email protected] and we will do our best to assist you in picking the correct size.
What is your return policy?
Please find a copy of our return policy here.
How soon will my return be processed?
All orders received Monday through Friday, excluding holidays, are guaranteed to be processed within two business days. After your return has been processed, you will receive an email containing the new amount of your store credit and a certificate number that can be used to redeem your credit. Shipping charges are non-refundable.
Where do I ship my return?
To return any items of your purchase, please ensure that all criteria listed in the return policy has been met. After verifying, please fill out the return portion of your original sales receipt, and include with your return, in either its original package or packaged so that it will not get damaged in shipment. We suggest that you send the items back to Lizard Thicket’s online boutique using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us. Once your return is packaged and ready to ship with the return form included please ship to:
Lizard Thicket Online Boutique
Attn: Returns Department
150 Huddleston Drive, Suite 1100
Peachtree City, GA 30269
Do you offer free shipping?
Yes, free shipping is offered on all orders over $100 using our $7.95 Flat Rate shipping method.
Do you offer international shipping?
Unfortunately at this time, we are not offering international shipping.
Can I pick my order up at a local boutique?
Since we are franchised, we do not offer local pick up. If you would like to locate an item in a specific boutique, please contact [email protected] and we will be happy to assist you.
How long after I place an order will it be shipped?
All orders received Monday through Friday, excluding holidays, are guaranteed to ship within 48 hours. Most packages will ship within 24 hours. Orders processed after 3pm on Friday will be processed the following Monday. Due to USPS/UPS shipping delays, we cannot guarantee delivery times.
Will I receive a tracking number for my order?
Yes! You will receive a tracking number as well as tracking notifications via the preferred shipping carrier. You can access this tracking number anytime by logging into your Lizard Thicket account at www.shoplizardthicket.com. If you have any questions regarding your tracking number, please feel free to contact us!
How long will it take for delivery?
Our $7.95 Flat Rate shipping method takes 3-5 business days to arrive. Our Express shipping method will have your package arriving in 1-2 business days. Due to USPS/UPS shipping delays, we cannot guarantee delivery times.
I think my package was lost or stolen. What should I do?
Lizard Thicket is not responsible for packages that are delivered but not received. If you believe your package was lost or stolen, contact our customer support team at [email protected] and we will assist you in filing a claim with the shipping company.
What will the recipient receive?
An email will be sent to the recipient informing them of your gift with a link to our website. This email will also include a unique code that can be entered during checkout to redeem their E-Gift Certificate. The recipient will receive their email within 24 hours of the order being placed.
Where can I redeem my e-certificate?
Lizard Thicket E-Gift Certificates can be by visiting www.shoplizardthicket.com. To redeem, simply enter your unique E-Gift Certificate code in the “Gift Cards” field at checkout. The amount of your E-Gift Certificate will be deducted from your total order.
Can I redeem my e-certificate in stores?
Since we are franchised, we do not offer in- store E-Gift Certificates redemption at this time.
When does my e-certificate expire?
Your E-Gift Certificate does not expire. Happy shopping!