Returns

 

 

Online Return Policy

We accept returns postmarked within 15 days of the delivery date. Returns must be returned unworn, unwashed, and with the original tags still attached. Items that are returned with obvious use, makeup or deodorant stains, perfume smells, etc. may be subject to rejection.

Refunds are issued to the original form of payment or in the form of an online store credit. Refunds can not be issued to alternate cards or different forms of payment.

No refunds or exchanges on home decor, sale items, or accessories (jewelry, scarves, headbands, handbags, makeup, seasonal items, bralettes, shoes, etc.)

All items must be mailed back to Lizard Thicket's Online Boutique or returned to your local store with all original receipts. Returns must be received by Lizard Thicket's Online Boutique or customer's local boutique within 15 days of the delivery date.

Customers are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. If your return does not meet the above criteria, do not attempt to return it, as it will be rejected by our returns department. Cost of the re-shipping of a rejected item will be the responsibility of the customer.

Once our returns department has received your return, please allow for a 24 hour processing window. You will receive an email confirming your credit once your order has been processed and your credit applied.

 

How do I return an item?:

To return items, please ensure that the above criteria is met. After verifying, fill out the return portion of your original sales receipt, and include with your return, in either its original package or packaged so that it will not get damaged in shipment. We suggest that you send items back to Lizard Thicket's Online Boutique using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us.

Once your return is packaged and ready to ship with the return form included please ship to:

Lizard Thicket Online Boutique

Attn: Returns Department

855 Emory Point Drive, Suite C130

Atlanta, GA 30329

404-835-2371

Once we receive your return, it will be processed within 2 business days. After your return is processed you will receive an email with a store credit amount for the amount of your returned item(s) and any applicable taxes and directions on how to obtain that credit. Shipping charges are non-refundable.